SHIPPING POLICY

Orders are processed during our standard business hours, Monday to Friday (excluding public holidays). Once your order has been received and payment has been successfully confirmed, we will begin preparing your items for dispatch. Processing times may vary depending on:

• Product availability
• Order size
• Bulk order requirements
• Public holidays
• Peak trading periods

If there is an unexpected delay with your order, our team will contact you as soon as possible.

We deliver to most locations throughout Australia. Delivery availability may vary depending on your location and courier coverage. For deliveries to remote or regional areas, additional transit time or freight charges may apply.

Shipping charges are calculated during checkout based on:

• Delivery location
• Order size and weight
• Shipping method selected
• Courier rates

For large commercial or wholesale orders, shipping costs may be quoted separately.

Businesses ordering larger quantities may be eligible for customised freight solutions. Bulk orders may include:

• Pallet deliveries
• Commercial freight services
• Scheduled deliveries
• Custom freight quotations

Our team will provide shipping information and estimated delivery schedules before confirming bulk orders.

Estimated delivery times will vary depending on your location and the selected shipping service. Delivery estimates are provided as a guide only and are not guaranteed. Factors that may affect delivery include:

• Courier schedules
• Weather conditions
• Public holidays
• Regional delivery routes
• High-volume order periods
• Events beyond our reasonable control

Where available, tracking information will be provided once your order has been dispatched. Tracking updates are supplied by the delivery carrier and may take time to appear after shipment.

Please ensure the delivery address provided during checkout is accurate and complete. Smith's Cleaning Rags is not responsible for delays or additional charges resulting from incorrect or incomplete delivery information. For commercial deliveries, please ensure someone is available to receive the shipment where required.

While we work closely with our delivery partners to ensure timely deliveries, delays can occasionally occur. Smith's Cleaning Rags is not responsible for delivery delays caused by:

• Courier disruptions
• Severe weather
• Natural disasters
• Industrial action
• Public holidays
• Incorrect delivery details
• Circumstances beyond our reasonable control

Please inspect your order as soon as it arrives. If your shipment is:

• Damaged
• Incomplete
• Incorrect
• Missing items

please contact our customer support team as soon as reasonably possible so we can investigate and assist. Where applicable, photographs of damaged goods may be requested to help process your claim.

If a delivery cannot be completed due to incorrect address details, unavailable recipients, or access restrictions, additional delivery charges may apply for re-delivery.

Ownership of the goods transfers to the customer once full payment has been received. Risk in the goods passes to the customer upon delivery to the nominated delivery address.

At this time, Smith's Cleaning Rags primarily supplies customers within Australia. If international shipping becomes available, this policy will be updated accordingly.

If you have any questions regarding shipping, freight, or delivery, please contact our team.

Smith's Cleaning Rags

Address:
Bldg 50,
400 Moorebank Ave Moorebank
2170.

Phone:
+61 287 960 900

Email:
Sales@smithscleaningrags.com.au

Business Hours:
Monday - Friday - 7:30 AM - 5:00 PM
Saturday - 8:00 AM - 12:00 PM
Sunday - Closed