PRIVACY POLICY

Last Updated: [24 July 2026]


Welcome to Smith's Cleaning Rags, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:
  • Place an order
  • Request a bulk quote
  • Contact our customer support team
  • Subscribe to our newsletter
  • Complete an online enquiry form
The information we collect may include:
  • Full name
  • Business name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Order history
  • Payment information (processed securely by our payment provider)
  • Any additional information you choose to provide
We may also automatically collect certain technical information, including:
  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Referring websites

How We Use Your Information

Your personal information may be used to:
  • Process and fulfil your orders
  • Arrange product deliveries
  • Respond to enquiries and support requests
  • Provide bulk pricing and quotations
  • Improve our website and customer experience
  • Send important order updates
  • Detect and prevent fraudulent activity
  • Comply with legal obligations
Where permitted, we may also send promotional emails about new products, special offers, or company updates. You may unsubscribe from these communications at any time.

Payment Information

Payments made through our website are processed using secure third-party payment providers.
Smith's Cleaning Rags does not store or have direct access to your complete credit card or payment details.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
  • Remember your shopping cart
  • Save website preferences
  • Improve website functionality
  • Analyse website performance
  • Measure marketing effectiveness
Most web browsers allow you to disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information.
We may share your information only where necessary with trusted service providers, including:
  • Payment providers
  • Delivery and courier companies
  • Website hosting providers
  • IT service providers
  • Marketing service providers (where applicable)
Information may also be disclosed where required by Australian law.

Data Security

We take reasonable technical and organisational measures to protect your personal information against:
  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction
While we implement appropriate security measures, no method of electronic transmission or internet storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:
  • Complete customer transactions
  • Maintain business records
  • Meet legal and taxation requirements
  • Resolve disputes
  • Enforce our agreements

Your Rights

You may request to:
  • Access your personal information
  • Correct inaccurate information
  • Update your contact details
  • Request deletion of personal information where permitted by law
  • Opt out of marketing communications
Requests can be submitted using the contact details below.

Third-Party Websites

Our website may contain links to external websites.
Smith's Cleaning Rags is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, legal obligations, or website functionality.
The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or the way your personal information is handled, please contact us.

Smith's Cleaning Rags

Address:
Bldg 50,
400 Moorebank Ave Moorebank
2170.

Phone:
+61 287 960 900

Email:
Sales@smithscleaningrags.com.au

Business Hours:
Monday - Friday - 7:30 AM - 5:00 PM
Saturday - 8:00 AM - 12:00 PM
Sunday - Closed